The NDIS Code of Conduct together with the NDIS Practice Standards stipulate the quality standards that must be met by NDIS providers to provide support and services to NDIS participants. This is designed to assist NDIS participants and their families in understanding what quality service provision they should expect from NDIS providers.

The NDIS Practice Standards consists of a core module and several supplementary modules that apply depending on the types of supports and services NDIS providers deliver.

The Core modules cover:

The supplementary modules cover:

The NDIS Commission works with participants and providers to improve the quality and safety of NDIS services and supports. If there is something that you are not happy with, you have the right to voice your opinions and be heard.

How to make a complaint

People with a disability have the right to complain about the services they receive.

If you have a concern about your current NDIS supports or services, it is important that you talk about it.

Complaints are important—they can help providers understand what is important to people with disability and improve the quality of services they provide, so your complaint can help other people too.

If you feel comfortable, you are encouraged to raise your concern or complaint with your service provider first, as this is often the best way to have your issue resolved quickly.

All NDIS providers must have a complaints management and resolution system in place.

If the service provider is unable to resolve your concern or complaint, then you should seek further support.

You may seek support from family, a friend, or an independent advocate in making a complaint.

A complaint can be made to the NDIS Commission by:

As well as dealing with complaints, the NDIS Commission works to educate providers about delivering quality and safe supports, and effectively responding to complaints. If a complaint raises a serious compliance issue, the NDIS Commission has powers to take action.

For further information about the role of the NDIS Commission and how they can support you please visit the website: www.ndiscommission.gov.au

On the 1st of July each year, the National Disability Insurance Agency (NDIA) releases a new price guide. Officially titled the NDIS Pricing Arrangements and Price Limits, this guide sets out maximum amounts that can be charged for the costs of specific NDIS supports and services.

CARE AND BEYOND ensures that all our pricing and services fees comply with the NDIS Pricing Arrangements and Price Limits 2025-26

For more information about our pricing and service fees, please feel free to email us at info@careandbeyond.com.au or call us at 0421 197 100.